By providing a standardized level of English-language training specifically for the cargo industry, the new Cargo English course will enable you to fully understand your colleagues and clients from different parts of the world and be fully understood by them.

Through exercises and CD audio activities, you will:

• Better understand cargo manuals such as TACT and OAG.
• Be able to complete English documents accurately.
• Understand specialized articles on cargo in trade magazines, Web sites and advertisements.
• Discuss shipments and their transport, using correct terms.
• Convey information precisely to English-speaking customers.
• Conduct all aspects of your work in English with any member of the transportation chain.

English may not be your mother tongue, but the international character of the cargo business  requires you to communicate in English with people from all over the world in your day-to-day activities. Good, clear communication with your colleagues and clients facilitates your ability to send, track and trace cargo. So, how well you understand the language, the Cargo "lingo" and the terms, has a direct impact on how well you do your job.

• Airline staff, cargo agents and shippers or packers whose first language is not English but who often communicate in English in their day-to-day work.

• Basic cargo terminology and international phonetic alphabet
• People involved in the transit chain
• Commodities
• TACT and OAG manuals
• Deregulation in air traffic and the hub-and-spoke system
• Documentation
• Liability and insurance
• Cargo-IMP, UN/EDIFACT and the growing impact of computer technology

An audio compact disk is included in the course material; learn the meaning, current usage and pronunciation of cargo terminology in the context of real industry situations.

The training kit includes:

• Course Guide
• Training Manual
• Audio CD

• Audio Demo
• Find an IATA/FIATA Authorised Training Centre
• How to become an Authorised Training Centre