Airport

Airport Customer Service


Learn about key customer service skills and become a better airport service provider.



How You Will Benefit

  • Describe the airport commercial environment
  • Understand the various types, needs and behaviours of airport customers
  • Know how professional salesmanship affects airport customer service
  • Gain knowledge about customer service measurements

Designed for

  • Entry-level airport employees

This course is a must for anybody wanting or starting to work in a commercial function within an airport environment.


Course Content

  • The Airport Environment
  • Airport Customer Types, Needs and Behaviours
  • Cross-cultural Awareness
  • Airport Customer Service Features
  • Characteristics of Airport Shops
  • Professional Salesmanship
  • Handling Complaints and Returns
  • Customer Service Measurements
  • Loss Prevention
  • Trends in Customer Service

Table of Contents (pdf)

Course Fee
Developing Nations* (USD)$425.00
Regular Fee (USD)$500.00
Note :

Applies to residents of the following Developing Nations
Onsite Training
All IATA classroom courses can be delivered to your offices and tailored to your organisation's reality and needs. More details