Airport
Airport Customer Service
Learn about key customer service skills and become a better airport service provider.
How You Will Benefit
- Describe the airport commercial environment
- Understand the various types, needs and behaviours of airport customers
- Know how professional salesmanship affects airport customer service
- Gain knowledge about customer service measurements
Designed for
- Entry-level airport employees
This course is a must for anybody wanting or starting to work in a commercial function within an airport environment.
Course Content
- The Airport Environment
- Airport Customer Types, Needs and Behaviours
- Cross-cultural Awareness
- Airport Customer Service Features
- Characteristics of Airport Shops
- Professional Salesmanship
- Handling Complaints and Returns
- Customer Service Measurements
- Loss Prevention
- Trends in Customer Service
Table of Contents (pdf)
SHIPPING FEES: (effective January 15, 2009)
- Asia/Pacific: USD 25
- Canada and USA: USD 35
- All other countries except Asia/Pacific, Canada and USA: USD 50