Airport Customer Service
Learn about key customer service skills and become a better airport service provider.
How You Will Benefit
- Describe the airport commercial environment
- Understand the various types, needs and behaviours of airport customers
- Know how professional salesmanship affects airport customer service
- Gain knowledge about customer service measurements
Designed for
- Entry-level airport employees
This course is a must for anybody wanting or starting to work in a commercial function within an airport environment.
Course Content
- The Airport Environment
- Airport Customer Types, Needs and Behaviours
- Cross-cultural Awareness
- Airport Customer Service Features
- Characteristics of Airport Shops
- Professional Salesmanship
- Handling Complaints and Returns
- Customer Service Measurements
- Loss Prevention
- Trends in Customer Service
Table of Contents (pdf)
Self-Study Course - Distance Learning
| Always available | |
| Location : All Locations | Class No : TAPP-50 |
| Developing Nations (USD) | $425.00 |
| Regular Fee (USD) | $500.00 |
| Register for this course now! |
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