• Understand what a people manager does.
• Understand your strengths and development areas required to be a people manager.
• Learn how to communicate and give feedback to your staff.
• Better understand yourself and others.
• Understand the principles of managing day-to-day performance and how you can get the optimal results from your staff.

• New and experienced line managers who want to learn or upgrade their knowledge and skills in people management.

Course participants are strongly encouraged to bring examples of people-related problems they face at work for discussion and investigation.

• Describe the role and responsibilities of a manager.
• Describe how to use your sources of influence to get results.
• Analyse and understand yourself and others better.
• Communicate clearly and concisely.
• Get optimal performance results by setting clear expectations.
• Identify ways to maintain and enhance employees’ ability to produce excellent results.
• Apply techniques to maintain and enhance employees’ motivation.
• Give effective constructive and positive feedback.
• Learn and practice coaching skills that can be applied to improve employee performance and to develop employees’ full potential.