• Gain critical insights into the role of training in organisations.
• Increase your ability to influence management decisions on training and development.
• Learn to develop strategic plans for program development, maintenance and renewal.
• Exercise better financial management.
• Improve your management of training resources.
• Understand key concepts and lessons on integrating computer technology into training.

• Experienced trainers and those fully familiar with training principles and practice seeking to become training managers or lead a training unit.

Course participants are strongly encouraged to bring examples of training-related problems they face at work for discussion and investigation.

• From training to learning in organisations.
• Business and operational models for training.
• Systems thinking and a systemic approach to managing training.
• Training for organisational improvement: developing a strong vision.
• Strategic and operational planning.
• Effective financial management of the training unit.
• Staffing the training unit.
• Leading and guiding training staff.
• Measuring and evaluating trainer performance.
• Measuring overall results and return on investment (ROI).
• Integrating computer technology into training.

• ''The course provided me with an opportunity to objectively analyse our company methods and determine what must be changed for our training function to become more effective in delivering our organisational goals.''

Mr. Bernard Piens, Training Manager, SN Brussels