Training

Airport Total Quality Management

Provide the knowledge to develop a total quality management (TQM) strategy for achieving organizational effectiveness in an airport environment. The hands-on  course content will address the practicalities of conflicting agency agendas, and the always-important requirement to elevate existing relationships and customer service at the airport.


How You Will Benefit

  • Develop an understanding of TQM strategies and their appropriateness in an airport environment
  • Understand the challenges that other individuals face, and how these difficulties are impacting their ability to interact more effectively with other airport stakeholders
  • Consider the practical uses of a TQM strategy at an airport
  • Recognize the need for a system approach to  improving airport service quality
  • Identify inter-agency approaches for building confidence that TQM will work
  • strengthen relationships to permit frank yet constructive dialogue

Designed for

  • Airport Managers and Supervisors
  • Civil Aviation Authority Managers
  • Airline Station Managers
  • Customs and Immigration Authority Managers
  • Security Agency Managers

Course availability

If a session is not listed below, this course is not scheduled for classroom delivery at this time.

Ask about onsite delivery - All IATA classroom courses can be customised to your needs and delivered onsite for groups at your location.
Contact us  to learn more about this cost-effective option.

March 15 - March 19, 2010
Geneva, SwitzerlandClass No : 18652
October 04 - October 08, 2010
Montreal, CanadaClass No : 18750
Diplomas
This course is :
Onsite Training
All IATA classroom courses can be delivered to your offices and tailored to your organisation's reality and needs. More details