Airport Total Quality
Management

Provide the knowledge to develop a total quality management (TQM) strategy for achieving organizational effectiveness in an airport environment. The hands-on  course content will address the practicalities of conflicting agency agendas, and the always-important requirement to elevate existing relationships and customer service at the airport.


How You Will Benefit

  • Develop an understanding of TQM strategies and their appropriateness in an airport environment
  • Understand the challenges that other individuals face, and how these difficulties are impacting their ability to interact more effectively with other airport stakeholders
  • Consider the practical uses of a TQM strategy at an airport
  • Recognize the need for a system approach to  improving airport service quality
  • Identify inter-agency approaches for building confidence that TQM will work
  • strengthen relationships to permit frank yet constructive dialogue

Designed for

  • Airport Managers and Supervisors
  • Civil Aviation Authority Managers
  • Airline Station Managers
  • Customs and Immigration Authority Managers
  • Security Agency Managers

Classroom Courses

April 20 - April 24, 2009
Amsterdam, NetherlandsClass No : 15914
October 19 - October 23, 2009
Beijing, ChinaClass No : 15937
Please note that if no sessions are listed above, then this course is currently not scheduled for delivery in our IATA classrooms.

All IATA courses can be delivered to your offices and tailored to your organisation's reality and needs. If you have a group of 15 or more individuals for this course, please contact us at training.ymq@iata.org and we will provide you with information about bringing this course to your offices at a time convenient for you and your staff.

Diplomas
This course is :
Customised Training
All IATA courses can be delivered to your offices and tailored to your organisation's reality and needs. More details