Training

Quality Management in Airline Operations


Gain the skills needed to implement a comprehensive quality system.


How You Will Benefit

  • Increase your understanding of cost analysis and obtain the resources you need to develop and implement a quality system
  • Gain the essential leadership skills to implement and operate a successfully tailored quality system
  • Identify key points to demonstrate the value of a quality system to senior executives

Designed for

  • Flight and ground operations managers
  • Maintenance and safety managers
  • Quality managers
  • Chief pilots
  • Senior training captains

Course Content

  • Introduction and Quality Principles
  • Strategic Orientation of the Quality Concept (incl Quality Policy and ManagementEvaluation/Review and TQM)
  • Models for Quality Management
  • Process Management
    Regulations
  • FAA Quality Systems
  • Quality and Safety
  • Quality System Implementation
  • Project Management
  • Costs and Resources
  • Quality Audits
  • Human Factors
  • IOSA


Course availability

If a session is not listed below, this course is not scheduled for classroom delivery at this time.

Ask about onsite delivery - All IATA classroom courses can be customised to your needs and delivered onsite for groups at your location.
Contact us  to learn more about this cost-effective option.

March 29 - April 01, 2010
Geneva, SwitzerlandClass No : 18879
May 09 - May 12, 2010
Cairo, EgyptClass No : 18888
June 22 - June 25, 2010
Delhi, IndiaClass No : 18896
November 23 - November 26, 2010
SingaporeClass No : 18922
Diplomas
This course is :
Onsite Training
All IATA classroom courses can be delivered to your offices and tailored to your organisation's reality and needs. More details