Quality Management in Airline Operations
Gain the skills needed to implement a comprehensive quality system.
How You Will Benefit
- Increase your understanding of cost analysis and obtain the resources you need to develop and implement a quality system
- Gain the essential leadership skills to implement and operate a successfully tailored quality system
- Identify key points to demonstrate the value of a quality system to senior executives
Designed for
- Flight and ground operations managers
- Maintenance and safety managers
- Quality managers
- Chief pilots
- Senior training captains
Course Content
- Introduction and Quality Principles
- Strategic Orientation of the Quality Concept (incl Quality Policy and ManagementEvaluation/Review and TQM)
- Models for Quality Management
- Process Management
Regulations
- FAA Quality Systems
- Quality and Safety
- Quality System Implementation
- Project Management
- Costs and Resources
- Quality Audits
- Human Factors
- IOSA
Classroom Courses
| June 08 - June 11, 2009 |
| Geneva, Switzerland | Class No : 15814 | |
| Non-Members (USD) | $2,100.00 | Email or Fax |
IATA / ICAO / ACI / IGHC Members,
IATA Partners, ANS Providers,
IATA Airport Advisors (USD) | $1,785.00 | Email or Fax |
| Developing Nations* (USD) | $1,470.00 | Email or Fax |
| * Applies to : IATA / ICAO / ACI / IGHC Members, IATA Partners, ANS Providers, IATA Airport Advisors headquartered in Developing Nations. |
| September 08 - September 11, 2009 |
| Montreal, Canada | Class No : 15874 | |
| Non-Members (USD) | $2,100.00 | Email or Fax |
IATA / ICAO / ACI / IGHC Members,
IATA Partners, ANS Providers,
IATA Airport Advisors (USD) | $1,785.00 | Email or Fax |
| Developing Nations* (USD) | $1,470.00 | Email or Fax |
| * Applies to : IATA / ICAO / ACI / IGHC Members, IATA Partners, ANS Providers, IATA Airport Advisors headquartered in Developing Nations. |
| November 23 - November 26, 2009 |
| Singapore | Class No : 15886 | |
| Non-Members (USD) | $2,100.00 | Email or Fax |
IATA / ICAO / ACI / IGHC Members,
IATA Partners, ANS Providers,
IATA Airport Advisors (USD) | $1,785.00 | Email or Fax |
| Developing Nations* (USD) | $1,470.00 | Email or Fax |
| * Applies to : IATA / ICAO / ACI / IGHC Members, IATA Partners, ANS Providers, IATA Airport Advisors headquartered in Developing Nations. |
Please note that if no sessions are listed above, then this course is currently
not scheduled for delivery in our IATA classrooms.
All IATA courses can be delivered to your offices and tailored to your
organisation's reality and needs. If you have a group of 15 or more individuals
for this course, please contact us at training.ymq@iata.org and we will
provide you with information about bringing this course to your offices at a
time convenient for you and your staff.
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