Advanced Airline Marketing


Learn how to get ahead in today's marketing environment.

This course is designed for those with a basic understanding of airline marketing.  Airline and service marketing issues will be discussed with an emphasis on multiple areas.


How You Will Benefit

  • Analyse current airline marketing issues
  • Understand advanced level marketing concepts and techniques
  • Learn how to judge and evaluate the appropriateness of various marketing approaches and tactics

Designed for

  • Airline sales staff on all levels
  • Airline marketing staff on all levels
  • Those wishing to gain a better understanding of advanced airline marketing concepts

Course Content

  • Revising business strategy
  • The airline environment: legacy and low-cost carriers
  • Marketing and commercial strategy development
  • Marketing information and research
  • Product management and brand positioning: customer value and CRM
  • Customer acquisition and retention marketing
  • Customer value optimisation
  • Customer life cycle management
  • Customer life time value
  • E-commerce and pricing
  • Product promotion: e-commerce channels
  • Integration of multiple marketing channels
  • Loyalty programmes
  • Airline alliances and cross-industry partnerships: strategies

Participants should have a basic understanding of marketing concepts prior to taking this course.

 

Classroom Courses

April 27 - April 30, 2009
Beijing, ChinaClass No : 15701
May 04 - May 07, 2009
Geneva, SwitzerlandClass No : 15696
May 11 - May 14, 2009
Cairo, EgyptClass No : 15750
July 13 - July 16, 2009
Montreal, CanadaClass No : 15706
Please note that if no sessions are listed above, then this course is currently not scheduled for delivery in our IATA classrooms.

All IATA courses can be delivered to your offices and tailored to your organisation's reality and needs. If you have a group of 15 or more individuals for this course, please contact us at training.ymq@iata.org and we will provide you with information about bringing this course to your offices at a time convenient for you and your staff.

Diplomas
Customised Training
All IATA courses can be delivered to your offices and tailored to your organisation's reality and needs. More details