Cultural Awareness in the Aviation Industry
An interactive three-day course to fine-tune skills and enhance your understanding of cultural awareness and communication as a service provider.
How You Will Benefit
- Understand the role of a service provider in an international business environment and the impact of poor customer service
- Improve knowledge of your personal effectiveness as a service provider
- Assess your communication and listening skills
- Demonstrate increased awareness of culture and its impact on customer service
- Learn how to manage conflict more effectively to avoid offensive situations
- Gain a better understanding of specific traits, values, beliefs and norms in the focus region.
Designed for
- Managers and specialists who are in contact with customers
- Front line staff looking to enhance their current customer contact skills
Course Content
- Customer service & effective communication skills
- Personal awareness using the Myers-Briggs Type Indicator (MBTI)
- Cultural awareness, culture and coping with cultural differences
- Customer contact techniques
- Conflict management
- Dealing with complaints
- Focus on regional culture
This course is offered jointly by IATA and AirBusiness Academy at both the IATA Geneva Training Centre. Faculty from IATA and AirBusiness Academy will be conducting this course.
For more information about our partner, please visit their website at http://www.airbusiness-academy.com.
Classroom Courses
Please note that if no sessions are listed above, then this course is currently
not scheduled for delivery in our IATA classrooms.
All IATA courses can be delivered to your offices and tailored to your
organisation's reality and needs. If you have a group of 15 or more individuals
for this course, please contact us at training.ymq@iata.org and we will
provide you with information about bringing this course to your offices at a
time convenient for you and your staff.
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