Airline Passenger Services Accounting and Control
Are you aware of the impact passenger services activities have on your organisation's revenue?
How You Will Benefit
- Gain a clear understanding of the link between passenger services and revenue accounting and control functions.
- Broaden the appreciation of the passenger services activities and their impact on the revenue of your airline.
Designed for
- Airport passenger handling managers, supervisors and officers
- Financial managers, supervisors and officers dealing with the passenger services accounting
- Airport duty managers/officers, sales managers and officers willing to understand the financial impact of the passenger services activities
- Airport ticketing agents
Course Content
- Airport Passenger Services and Revenue Accounting Interface
- How Does "Interlining" Arise?
- Responsibility for Handling Functions and Impact on Revenue Control
- Passenger Tickets, Excess Baggage Tickets, GEBAs and GEBATs
- Issuance, Honouring and Accounting Procedures
- Acceptance of a Flight Coupon
- Inadmissible Passengers and Deportees and their Financial Impact
- Alteration to Tickets and Collection of Sundry Charges
- PTAs' Undercollection and Overcollection Adjustment
- Voluntary Changes to Tickets
- FIMs and Involuntary Rerouting Revenue Control
- Responsibility for Travel at the Correct Fare
- Fraud Prevention and Blacklisted Documents
- Refunds and Accounting Procedures
- Overview of the BSP Environment
Classroom Courses
Please note that if no sessions are listed above, then this course is currently
not scheduled for delivery in our IATA classrooms.
All IATA courses can be delivered to your offices and tailored to your
organisation's reality and needs. If you have a group of 15 or more individuals
for this course, please contact us at training.ymq@iata.org and we will
provide you with information about bringing this course to your offices at a
time convenient for you and your staff.
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