CUSS Background information

Vision:

To create and adopt a common standard to ensure a more cost competitive service offering to their customers.

Benefits:

Customers:

• Easier and faster passage through the airport
• Faster check-in
• Remote check-in capabilities (car parks, train
  stations, car rental return facilities) can reduce airport queues

Airlines:

• Economies of scale benefits from shared common use terminals
• Reduces airport counter requirements
• Improves staff productivity
• Generates average per check-in saving of
  US$2.50
• 40% market penetration of self-service check-in will save $US1 billion per year

Airports:

• Improved capacity utilisation limiting the need for expensive infrastructure development
• Managing the concourse "real-estate" to improve process flow for airlines and passengers

IATA's action plan:

Provide assistance to airlines and airports implementing CUSS through:

• Regional workshops
• CUSS Implementation Guide
• Broad-based education programme
• Develop IATA charging models to ensure a win-win for airlines and airports