The IOSA Standards Manual (ISM)


The IOSA Standards Manual is the source document for the IOSA Standards and Recommended Practices and associated guidance material. A key element of the IOSA Programme, the ISM provides all information necessary for an airline to structure its operations in preparation for an audit.

Designed for

The manual provides operational standards for an airline in the areas that follow:

  • Corporate Organisation & Management;
  • Flight Operations;
  • Operational Control / Flight Dispatch;
  • Aircraft Ground Handling;
  • Aircraft Engineering & Maintenance;
  • Cabin Operations;
  • Cargo Operations;
  • Operational Security.
  • Technical/Staff
  • Middle Managers
  • Managers/Supervisors
Product Details
Media:Binder
Edition:1
Language:English
Regular Price:Free!  Click here to download

The ISM is the main part of a suite of IOSA publications that also includes the IOSA Programme Manual (IPM) and the IOSA Auditor Handbook (IAH). Where the ISM primary audience is the airlines, the IPM and IAH are intended for Audit Organizations.
IOSA Standards Manual