Facts & Figures
Fast Travel
Definition:
The Fast Travel initiative responds to consumer demand for greater convenience. It consists of six projects designed to offer a range of self-service options that give passengers more control over their journey.
Projects:
- Check-in: allowing passengers to receive their boarding pass via self-service channels (web, kiosk, mobile phone)
- Bags ready-to-go: enabling passengers to deliver their bags tagged and ready for acceptance by an airline check-in agent
- Document scanning: allowing passengers to scan their travel documents at kiosks for onward transmission to government agencies, so they can avoid going to a check-in desk to complete required ID checks
- Flight re-booking: allowing passengers to rebook their flights using kiosks in case of delays or cancellations, avoiding long lines
- Self-boarding: providing automated boarding gates for passengers, like in a train or metro station
- Bag recovery: allowing passengers to report a missing bag at a kiosk instead of waiting in line at a baggage service counter
Background:
- Customer demand for self-service options keeps evolving as technology progresses
- Airlines need to reduce cost of operations while improving service to passengers
Targets:
- 60 new implementations (114 total) across five Fast Travel projects, with at least five new implementations in each area:
- Bags ready-to-go
- Document check
- Self-boarding
- Flight re-booking
- Bag recovery
Benefits:
- Passengers:
- Speed, convenience and control
- Airline:
- Simplified processes, reduced costs and increased customer service
- Airports:
- Improved use of existing infrastructure and better service
Status:
- 54 current implementations
Savings:
- Up to US$1.6 billion annually across the industry
Updated: March 2010