On Demand Webinar
The customer is in control:
How passengers are transforming the business model for airlines worldwide
Webinar: the customer is in control
Originally aired 23 June 2009
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Faced with rising consumer demand for anytime, anywhere convenience, airlines and airports must find ways to provide greater flexibility and self-service options for their passengers while driving down operational costs.
Join airport, airline and IATA executives to discuss how IATA's Fast Travel initiative is providing a win-win by boosting customer loyalty and the bottom line.
Date and Location
23 June, 2009
Event designed for:
All Audiences
Moderator:
- Perry Flint, Editorial Director, Air Transport World
Speakers:
- Paul Martin Behan, Programme Manager, Fast Travel, IATA
- Jeff Anderson, Director, Airport Technology, Alaska Airlines